Incredimail Protection Center

How do I empty the Incredimail Spam folder?

How do I empty the Spam folder?

Incredimail Spam folder, do one of the following:

  1. Click on ‘Tools’ (marked below in red), then ‘Protection Center’ (marked in blue) and finally ‘Empty Spam Folder’ (marked in green).MENU_TOOLS_MPC_empty.jpg
  2. Right-click the Spam folder, and choose ‘Empty Spam Folder’ (marked below in red).MPC_right-click_empty.jpg

    How to Recover IncrediMail Folders That Have Mysteriously Disappeared

    To bring back custom folders IncrediMail fails to show in the folder list:

    • Go to your IncrediMail data folder in Windows Explorer. You can find its location by selecting Tools / Options / Data Folder Settings in IncrediMail. Copy the location, which may be something like: C:\Users\Name\AppData\Local\IM
    • Make sure IncrediMail is shut down.
    • Go to the location of your IncrediMail Data Folder on your hard drive. It is easiest to do this by pasting the string into a web browser. The string will look something like this: C:\Users\Name\AppData\Local\IM
    • Open the Identities folder.
    • Open the folder with the long ID number.
      • If you have more than one folder with an ID number, perform the steps below for each.
    • Open the Message Store folder.
    • Delete the Folders.imm file in it.
    • Open IncrediMail.

What is the Spam Blocker?

The Spam Blocker uses unique technology to ensure that you will almost never have to check your ‘Spam’folder again. It analyzes large volumes of Internet traffic in real time, in order to catch Spam and Malware outbreaks as soon as they emerge. All messages are scanned by the Spam Blocker and cross-checked with known Spam patterns using the Header of the message.

It’s possible that initially, spam may arrive in your Inbox in error, however over the first initial weeks of use, this will improve dramatically. Also, right-clicking on Spam messages and choosing ‘Mark As Spam’ (as marked below in red) will contribute to the ongoing database of known Spam patterns and resources.


Call  +1-800-359-4380 for Incredimail support.