Incredimail crashing with Windows 10

How do I correct a Crash in IncrediMail?

IncrediMail should be crashing with Windows 10, this program should work smoothly with any issue that you are using the most recent presentation of the program, however, may cause a crash for classification (PC memory) , Contradiction with different projects, waste records, and so on.) And you have a way of analyzing the cause and correcting the issue

There are some known issues that reason IncrediMail crashes, which are recorded beneath, and effortlessly tackled. On the off chance that your issue isn’t recorded, just take the arrangement steps gave to redress the issue.

  • Crash when sending/receiving using a Hotmail/Windows Live accountPlease reconfigure your Email Account. Follow the instructions, given below.

How to correct an Email Account that does not send/receive?

To reconfigure your Email Account in IncrediMail, please do the following:

  1. In the IncrediMail main window, click the ‘Tools’ menu (marked in red) and select ‘Email Accounts…’ (marked in blue).Incredimail crashing with Windows 10
  2. In the ‘Mail Accounts’ dialog that opens, click ‘Add’ (marked in red) to add a new email account.Incredimail crashing with Windows 10
  3. At this point, the ‘Account Wizard’ dialog opens. You can configure your email account settings either automatically or manually.
  • Crash during general Send/Receive (not Hotmail/Windows Live account) Updates IncrediMail using the Full Setup File. If this doesn’t help, please try the general steps listed below.
  • Crash when receiving messages or Notifications from Facebook

    The issue has been investigated and is caused by a background sound attached to Facebook Notification emails. Please understand this issue is not related to IncrediMail and occurs in other Email Clients (such as Outlook Express and Windows Live Mail) as well.
  • Random Crash
    Try disconnecting the Facebook folder in IncrediMail. Simply right-click the Facebook folder and select Disconnect.
  • Crash during Data and Settings Transfer
  • Crash playing Videos or AttachmentsThis Error is usually caused by another application that conflicts with IncrediMail. Try uninstalling the program described in the Error Message
    (such as DivX, or a Codec Pack), and check to see if the Error continues.

For all other issues, please do the following:

  1. Update IncrediMail using the Full Setup File.
  2. Please try disabling 3D Magic for Sending and Receiving:
    • In a New (or fully opened) Message, click the ‘3D Magic’ icon.
    • Now choose No 3D Effects and click ‘OK’ to close the ‘3D Magic’ dialog.

Please Note: If you do not have 3D Magic installed or enabled, please click ‘No’ to continue.

  1. Please delete your Runtime folder.
  2. The Runtime Folder stores temporary files that are used to load your Style Box faster.
  3. If your IncrediMail is loading slowly, deleting this folder should help your IncrediMail run faster.
  4. Install ‘Runtime’.
  5. Click ‘Run’ in the File Download dialog, click ‘Run’ again when asked to run the software and follow the instructions in the SupportUtil dialog.
  6. Reset Internet Explorer. To do so, please choose your Internet Explorer version from the list below:
    • Internet Explorer 7

Please follow these steps to reset your Internet Explorer:

  1. First, right-click the IncrediMail Tray Icon and select ‘Exit’ (as marked below).Incredimail crashing with Windows 10
  2. Open Internet Explorer, click the ‘Tools’ menu (“gear” symbol, marked below in red) and select ‘Internet options’ (marked in blue).Incredimail crashing with Windows 10
  3. Select the ‘Security’ tab (marked in red) and click the ‘Reset all zones to default level’ button (marked in blue below). Once you do so, make sure ‘Enable Protected Mode’ (marked in green) is unchecked.Incredimail crashing with Windows 10
  4. Select the ‘Advanced’ tab (marked in red) and click ‘Reset …’ (marked in blue). After doing so, click ‘Restore advanced settings’ (marked in green).Incredimail crashing with Windows 10
  5. Click ‘OK’ and close all windows.

Now go to Internet Explorer to check this error.

  • Internet Explorer 8
  • Internet Explorer 9

Need support call @ 1-855-785-2511

Incredimail Crashes on Import of Data

Incredimail Crashes on Import of Data

How to fix Incredimail Crashes on Import of Data?

IncrediMail Version: Build ID 6254824 Setup ID 7 Pn 118654333

Internet Browser Type: Google Chrome
Operation System: Windows XP

What have you done before the problem occurred?
Trying to transfer data settings to a new computer. It runs for about 1 hour, before crashing with the below error message, when the “Incredimail transferred Data” folder gets in the region of 4.6Gb in size

If you receive any error message, please quote it precisely:
Exception: ACCESS_VIOLATION (C0000005) – on reading from 86FF1DC2
Faulting Offset: 0009931D
Module: ImUtilsU.dll

Please provide a full description of the problem:
Cannot bake a backup using the option “Data and Settings Transfer Wizard” => “Export Data and Settings”. Crash with the above errors after running for about 1 hour

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Since the customer is unable to back up your data using the Data and Settings Transfer feature you will have to back up your data manually.

All your personal IncrediMail data – email, contacts and content – is stored in your Windows Profile folder. To retrieve your IncrediMail folders, email messages and contacts, first copy your personal IncrediMail folder to the Desktop:

1) Right-click the IncrediMail Tray Icon and select ‘Exit’.

2) Browse to the following location:

C:\Documents and Settings\Your Profile Name (Logon Name)\Local Settings\Application Data\IM\

3) Copy the ‘Identities’ folder to an external drive /disk on key / DVD.

How to restore Incredimail Email after formatted PC?

The customer is not able to use the transfer option to get it back into new PC.

Now the customer will have to use the Import Messages feature. To import email messages and folders, do the following:

  • Open IncrediMail, click the ‘File’ menu, scroll to ‘Import and Export’ and select ‘Import Messages’. In the ‘Import Messages’ dialog, select ‘IncrediMail’ and click ‘Next’.
  • Click ‘Select Folder’ and browse to the ‘Identities’ folder located on your external drive to import your old email messages.

Let’s try to manually import your emails. Make sure your old “identities’ folder from the other PC is on current pc’s desktop.

·        From the menu bar click on ‘file’ then ‘import and export’.

·        Click ‘import messages’

·        Then, Click on ‘Incredimail’ then ‘next’.

·        Now, Click ‘select folder’ button and locate and click your ‘Identities’ folder.

·        Select ‘next’. Select ‘all’ or only the folders you want to import. ‘OK’. DONE.

For more support & help, call @ +1-855-785-2511

Incredimail Pop out and inbound security settings

How to solve Incredimail Pop out and inbound security settings?

Incredimail Pop out and inbound security settings issue mainly occur with Cox ISP users. Follow the simple steps to resolve these errors:

First of all, please contact your mail provider ( and ask them for the following details:

1. IMAP and SMTP mail server addresses.

2. Port numbers for the IMAP and SMTP mail servers.

3. Do you need to authenticate when sending mail?

4. Do you need to use SSL?

Verify with them that the username and password that you are using are correct. 

In the top menu of the main IncrediMail window, click on Tools > Email Accounts, select the particular account and click on “Properties”.

Check that the details you have in IncrediMail are indeed correct.

How do I edit or remove an existing email account?

At times, Email Account properties (such as your Password or Username) may change or you may want to remove older Email Accounts you no longer use. You can easily edit your  Account settings, or remove old Accounts using the steps below.

To edit an Email Account, follow these steps:

  1. In the main IncrediMail window, click the ‘Tools’ menu (marked in red) and select ‘Email Accounts…’(marked in blue). Incredimail Pop out
  2. At this point, the ‘Mail Accounts’ dialog opens. Select the Email Account you would like to edit and click ‘Properties’ (marked in red). 
  3. At this point, the account ‘Properties’ dialog opens. Select the relevant tab, ‘General’, ‘Servers’ or ‘Advanced’ (marked in red) and change any account settings as required. Click ‘OK’ (marked in blue) to close the ‘Properties’ dialog. Incredimail Pop out

To remove an Email Account, follow these steps:

  1. In the main IncrediMail window, click the ‘Tools’ menu (marked in red) and select ‘Email Accounts…’(marked in blue). Incredimail Pop out
  2. In the ‘Mail Accounts’ dialog, select the Email Account you wish to remove and click ‘Remove’(marked in red). Incredimail Pop out

Still facing any Incredimail error? Feel free to contact us @ +1-855-785-2511 (toll-free)